TERMS & CONDITIONS

1. General
These Terms & Conditions apply to all orders, reservations and services provided by Lobster&Co. By placing an order or making a reservation, you agree to these terms.

2. Reservations
Reservations can be made through our website. A reservation deposit of €10 per quest is required to confirm your booking. Your reservation is only confirmed after the deposit has been successfully received. The reservation deposit will be deducted from your final dine-in bill.  Reservation deposits cannot be transferred to another reservation or customer.

3. Reservation Changes & Cancellations
Reservations may be changed or cancelled up to 24 hours before the scheduled reservation time. Cancellations made within the allowed period are eligible for a full refund of the reservation deposit. Deposits for late cancellations or no-shows are non-refundable.

4. Dine-In Experience
Dine-in tables are subject to availability. Please arrive on time for your reservation. If you expect to be late, please contact us as soon as possible. We reserve the right to release your table if you do not arrive within a reasonable period.

5. Dine-In Pre-Orders
Guests with a confirmed reservation may place a pre-order using the private link provided in their confirmation email. Reservation credit codes may only be used for the associated reservation. Pre-orders help us prepare your meal before your arrival but do not replace your reservation.

6. Pickup Orders
Pickup orders can be placed directly through our website. Customers are responsible for collecting their order at the selected pickup time. Please check your order before leaving the restaurant. Orders that have already entered preparation cannot be cancelled or refund.

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7. Delivery Orders
Delivery is available exclusively through Uber Eats and Thuisbezorgd. Delivery times are estimated by delivery platform. Lobster&Co is not responsible for delays caused by third-party delivery services. Any delivery-related issues should first be reported through the platform used to place the order.

8. Payments
We accept the payment methods displayed during checkout. Reservation deposits are processed securely through our online payment provider. Prices include applicable Dutch VAT unless otherwise stated.

9. Allergies & Dietary Information
Our dishes may contain shellfish, fish, dairy, gluten or other allergens. Please inform us of any allergies before placing your order. While we take reasonable precautions, we cannot guarantee a completely allergen-free environment.

 

10. Product Availability

Menu items may occasionally be unavailable due to seasonal supply or stock limitations. We reserve the right to substitute unavailable ingredients with suitable alternatives where appropriate.

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11. Liability

Lobster&Co shall not be liable for delays or circumstances beyond our reasonable control. Our maximum liability is limited to the amount paid for the affected order or reservation.

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12. Privacy

Personal information is processed in accordance with our Privacy Policy. Reservation and order details are used solely to provide our services.

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13. Contact

Lobster&Co

Peizerweg 132

9727 AN Groningen

The Netherlands

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Email: daniella@lobsterandco.nl