REFUND POLICY

Last updated: July 2026

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At Lobster&Co, we aim to provide an excellent experience for every guest. This Refund Policy explains when refunds may be available for reservations and online orders.

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1. Reservation Deposits

A reservation deposit of €10 per guest is required to confirm a table reservation. Reservation deposits will be deducted from your final dine-in bill. Reservations cancelled at least 24 hours before the scheduled reservation time are eligible for a full refund. Deposits for late cancellation or no-shows are non-refundable. Reservation deposits cannot be transferred to another reservation or customer.

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2. Pickup Orders

Pickup orders may be cancelled before food preparation has begun. Once preparation has started, refund or cancellations are generally not possible.

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3. Delivery Orders

Delivery orders placed through Uber Eats or Thuisbezorgd are subject to refund procedures and customer policies of the respective delivery platform. For delivery-related issues such as delays, damaged packaging or transportation problems, customers should contact the platform through which the order was placed.

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4. Incorrect Orders

If you believe your order was prepared incorrectly by Lobster&Co, please contact us as soon as possible. We will review the issue and determine an appropriate resolution, which may include replacing the item or issuing a refund where appropriate.

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5. Payment errors

If you believe you have been charged incorrectly or have made a duplicate payment, please contact us promptly. Verified payment errors will be refunded using the original payment method.

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6. Contact Us

If you have any questions regarding this Refund Policy, please contact us.

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Lobster&Co

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Peizerweg 132

9727 AN Groningen

The Netherlands

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Email: daniella@lobsterandco.nl